Need help?
Frequently Asked Questions
Order
You can easily shop through our website. Choose your suit, determine your size and complete the checkout process. Your order will be processed and sent to you as soon as possible.
Suitup offers a wide collection that caters to different body types. You can find size charts on the product pages on our website. Be sure to check the sizing chart in the product descriptions to make sure your size fits perfectly.
If you do not like our products, you can return full-priced items within 7 days. We also offer exchange on all items within 7 days. Please note that the product must be unused, with tags attached and in its original packaging. You can easily initiate your return and exchange request via our website or our support line.
The delivery time of your order depends on your delivery address. Standard delivery time is usually between 3-5 business days. With the fast delivery option, you can receive your order in less time. When your order is shipped, you will receive an email with the tracking number.
Shipping
No, we currently ship to Australian addresses only.
Orders are dispatched within 3 business days and delivered by
Australia Post.
- Standard shipping: 3–8 business days after dispatch
- Express shipping: 1–3 business days after dispatch (additional fee applies)
Yes! Standard shipping is free for orders over $300.
Returns & Exchanges
Yes, but only for full-price items and within 7 days of delivery. The item must be unused, unworn, in resalable condition, and with all tags attached. Return shipping costs are the customer’s responsibility.
No refunds for change-of-mind returns on sale or promotional items. Exchanges are available if the item meets the resalable condition requirements.
Yes, exchanges are available for both full-price and sale items if the item is unused, unworn, in resalable condition, and has all tags attached. Exchanges depend on stock availability.
Faulty Products
If your item is faulty, unsafe, or not as described, contact us immediately. We will arrange a refund, repair, or replacement in line with Australian Consumer Law.
Privacy & Security
We only use your information to process your order, communicate with you, and improve our services. We never sell your information to third parties.
Other Questions
Email us at info@suitup.au with your order number and reason for return or exchange. We will give you instructions on how to return your item.
