Refund policy
RETURNS & EXCHANGES POLICY
This policy applies to purchases from SUITUP at www.suitup.au.
Our change-of-mind policy is additional to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies those rights.
1. CHANGE-OF-MIND REFUNDS
Change-of-mind refunds are available on full-priced items only.
Change of mind includes choosing an unsuitable size, disliking the fit, cut, style, colour or fabric feel, or deciding you no longer want the item, where the item otherwise meets the applicable consumer guarantees.
To qualify, you must:
* Email info@suitup.au within 3 calendar days after delivery, providing your order number and requesting a return.
* Post the item within 7 calendar days after delivery.
* Return it unused, unaltered, clean and undamaged, with all original tags attached and all original packaging and accessories included and intact.
A brief indoor fitting is acceptable, provided the item remains in its original condition. Items worn beyond a fitting, washed, stained or carrying odours are not eligible.
Contact us for return instructions before posting your item. The return deadline is based on the date you lodge the parcel with the carrier, not the date we receive it. Keep your dated postage receipt.
The day after delivery counts as day one for both deadlines.
2. ITEMS EXCLUDED FROM CHANGE-OF-MIND REFUNDS
Change-of-mind refunds are not available for:
* Sale or discounted items.
* Items expressly marked Final Sale at the time of purchase.
* Items that do not meet the condition requirements in Section 1.
* Returns requested or posted outside the applicable deadlines.
Sale and discounted items may be exchanged under Section 4.
3. RETURN SHIPPING & REFUND PROCESSING
You are responsible for change-of-mind return postage. Use a tracked service and package the item securely.
Refunds are subject to receipt and inspection of the returned item. Approved refunds will be issued to the original payment method. Allow 3–21 business days from approval for processing and for the funds to appear in your account, depending on the payment provider.
If the return does not meet our change-of-mind conditions, we will explain why. Return delivery to you will be at your expense.
4. CHANGE-OF-MIND EXCHANGES
Exchanges are available on full-priced, sale and discounted items, subject to replacement stock being available. Final Sale items are excluded.
To qualify, you must:
* Email info@suitup.au within 3 calendar days after delivery, providing your order number and requested replacement size or style.
* Post the original item within 7 calendar days after delivery.
* Meet the condition, tag, packaging and accessory requirements in Section 1.
Only one change-of-mind exchange request per order is permitted. Multiple eligible items may be included in that request. Replacement items are not eligible for a further change-of-mind refund or exchange.
You are responsible for return postage and replacement delivery costs. We will confirm the replacement delivery charge and any applicable price difference before proceeding.
The replacement will be dispatched after we receive and inspect the original item, approve the exchange, and receive payment for replacement delivery and any agreed additional amount.
IF YOUR REQUESTED REPLACEMENT IS UNAVAILABLE
We may offer another available size or style, but are not required to obtain additional stock or provide an alternative.
For sale or discounted items, an unavailable replacement does not create a right to a change-of-mind refund. If no suitable alternative is available or you decline the alternatives offered, the original item remains yours. If it has already been returned to us, return delivery to you is at your expense.
For full-priced items, you may instead request a change-of-mind refund if your original request and return met the deadlines and conditions in Section 1.
5. FINAL SALE ITEMS
Items expressly marked Final Sale at the time of purchase are not eligible for change-of-mind refunds or exchanges, including for size, fit, cut, style, colour, fabric feel or personal preference.
Check the product details and sizing before purchasing. Contact us before ordering if you need assistance.
6. FAULTY, DAMAGED OR INCORRECT ITEMS
Email info@suitup.au with your order number and details of the issue. We may require the item to be returned for assessment and will provide any remedy required under the ACL, including reimbursement of reasonable return postage costs.
7. CONTACT US
Email: info@suitup.au
Website: www.suitup.au